Our General Return Policy

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At our company, we strive to ensure customer satisfaction through a clear and fair Refund Policy Conditions that prioritize your shopping experience. Should you find yourself in a situation where the item received is physically damaged, has missing parts, differs from its description on the product detail page, or is defective and does not operate as intended, you are entitled to request a refund. Please note that refunds can be initiated under any one of these specific criteria:

 1. if the item shows visible signs of physical damage upon arrival;

 2. if essential components are absent;

 3. if there’s a notable discrepancy between the product you received and what was advertised; or

 4. if the product is determined to be non-functional.

 It’s important to understand that all refund requests will undergo due verification by authorized personnel from the seller before proceeding.

 In cases where items are confirmed to meet any of these conditions—be it damage, defectiveness, or misrepresentation—a full refund will be processed back to your original mode of payment within an efficient timeframe of 10-12 business days. 

Your trust matters deeply to us, and we aim for transparency throughout this process while adhering strictly to these policy guidelines.

1. **Availability on Delivery Date:**  

   Please ensure you or an authorized person are available on the delivery date to receive the order. Products will be hand-delivered either to you or to someone you have appointed to collect the order on your behalf.

2. **Signature Requirement:**  

   All deliveries to residential or commercial addresses require a signature upon receipt for authentication. We are not responsible for shipments signed for by anyone other than the person who placed the order or their authorized representative.

3. **Delivery Attempts and Cancellation:**  

   We will make a maximum of two (2) delivery attempts on the scheduled delivery date to the address provided at checkout. If delivery is unsuccessful after two attempts, your order will be canceled. Refunds will be processed as per our terms and conditions.

4. **Incorrect Address Policy:**  

   Please ensure the delivery address provided at checkout is correct. If an incorrect address is supplied, the product will be returned to us by the delivery rider. Refunds will be made according to our terms and conditions in such cases.

5. **Damage Claims:**  

   Any claims for damaged products must be reported to our customer service team via email at care@fieldsofpurity.in within 24 hours of receiving the order.

6. **Shipment Charges:**  

   Customers are responsible for paying the shipment charges applicable to each order. Shipment charges will be displayed at the checkout page before placing your order.

7. **Reverse Shipping Charges:**  

   A reverse shipping fee of ₹120 will apply if the customer is unavailable during delivery attempts or refuses to accept the delivery.

8. **Product Storage:**  

   Upon receiving your product, please store it according to the storage instructions provided on the back of the packaging. We cannot accept replacement or refund requests for quality issues arising from improper storage.

9. **Freight Charges for Non-Metro Cities:**  

   Freight charges may vary based on the weight of the products shipped to non-metro cities.

10. **Delivered vs Not Delivered Discrepancies:**  

    If your order is marked as delivered but you have not received it, please report this to customer support within three hours of the delivery notification. Claims raised after this period will not be eligible for a refund.